Frequently Asked Questions

New Users:

How do I contact you if I have a question?

Please see our Contact Us page. If you have registered please be sure to provide the e-mail address associated with your NBA.com account and a listing number if you are inquiring about a specific item.

I am new to the NBA Game-Worn Site: Where do I start?

Everyone is invited to browse or Search through our auction categories and listings for items on NBA Game-Worn site. If you see something you would like to purchase, you must first register by creating an NBA Game-Worn site account (via ), if you do not already have one. Don't worry! Account creation is free and easy!

The Login/Register page will direct you to the NBA.com registration page. Your registration will create your NBA Game-Worn site account (and NBA.com account) which can be used to bid on Game-Worn and will also allow you to access information about your subscriptions, newsletters, and other personalized content.

What is the NBA Game-Worn Site Privacy Policy?

The NBA Game-Worn site is fully committed to protecting your right to privacy within our on-line community. The NBA Game-Worn site expects all members to respect and protect the privacy of others. The release of any members' personal information for reasons other than those specifically provided for within the NBA Game-Worn site Privacy Policy is prohibited. Please take a moment to familiarize yourself with our Privacy Policy and contact us if you have any concerns or questions about privacy issues that may affect you.

Searching and Finding Items

The Search box is located on the top bar of every page of our store. Alternately, you can browse the store by using the Store Categories located in the top navigation bar or shop by Team/Collections on the left navigation bar from every page.

Registration:

May I browse listings without creating an NBA Game-Worn Site account?

You may browse as much as you'd like without signing up. But we recommend creating an account as this will allow you to maintain your address details, order history, and get notified of future promotions.

How do I create an NBA Game-Worn Site account?

It takes just a few minutes. To complete the process, you will need to provide us with your E-mail Address and date of birth, and create a password (via the nba.com registration page). Click here to register.

You also have the option of receiving specials or notice of items via e-mail.

You can change your user-specific Password at any time by visiting the nba.com Member Center.

Why did my screen "refresh" after I submitted my registration information?

Your cookies have probably been disabled! Cookies are enabled through menu options in your internet browser. If your cookies are disabled, you may not be able to access some features of this site.

Below are directions on how to enable cookies on the most popular browsers supported by NBA Game-Worn site:

  1. Internet Explorer Version 8
    1. Click on the Tools menu and select Internet Options
    2. In the Privacy tab, the bar on the right slides up or down, setting the cookie level
    3. Configure your browser to accept cookies, at your preferred level
  2. Firefox (PC)
    1. Click on the Tools menu
    2. Select Options
    3. Click the Privacy tab
    4. Check "Accept cookies from sites"
    5. Click OK
  3. Firefox (Mac)
    1. Pull down the Firefox menu and select Preferences
    2. Click the Privacy tab
    3. Check the "Accept cookies from sites" box
  4. Safari (Mac)
    1. Pull down the Safari menu and select Preferences
    2. Select the Security tab
    3. Configure your browser to accept cookies, at your preferred level.
  5. Safari (PC)
    1. Pull down the Edit menu and select Preferences
    2. Select the Security tab
    3. Configure your browser to accept cookies, at your preferred level.
  6. Chrome
    1. Click on the Tools menu and select Options
    2. Choose the Under the Hood tab
    3. Configure your browser to allow cookies, at your preferred level.

DISCLAIMER REGARDING CHANGING YOU COMPUTER'S CONFIGURATION

Any change you make to your configurations is at your own risk. In no event shall auctions.nba.com or any other NBA entity be responsible or liable for any damage, failure, interruption or error to your computer, software and/or operating system with respect to any changes made based on the above suggested configurations.

Do I have to enter my credit card information when I Register?

The registration process does not require you to enter your credit card information. You will be prompted for this information before you purchase an item. You may also go Account enter your credit card information at any time.

Why can't I have a PO Box as my Mailing Address?

NBA Game-Worn items cannot be delivered to P.O. Boxes. We require a street delivery address to ensure your items reach you.

What do I do if I have forgotten my password?

If you forget your NBA.com account password, click on the Login/Register button at the top of most NBA Game-Worn site pages. Then click on the Forgot Your Password? Link. On the following page, enter the email address associated with your NBA Game-Worn site account (via NBA.com). Check your email for instructions on how to reset your password. Use this new password to log in to NBA Game-Worn site. After logging in, we recommend changing your password.

Why do I need to register with NBA Game-Worn Site?

You must provide us with valid contact information so that we may contact you regarding your NBA Game-Worn Site purchases.

What does it cost to register?

There is no cost to register on the NBA Game-Worn Site.

Do I have to buy anything after I register?

No. Registered users are not obligated to buy anything on the NBA Game-Worn Site.

Can I update my registration information?

NBA Game-Worn Site members are expected to maintain valid accounts by keeping their contact information (e-mail address, mailing address, and phone number) up-to-date. This is a vital aspect of creating an honest and secure trading environment for NBA Game-Worn Site members.

If your contact or payment card information changes, simply update it from the Account section.

What is my Wish List?

You can use the NBA Game-Worn Site Wish List feature to keep track of the items which you're not yet ready to purchase, but want to remember for a later date.

On each listing page there is a link called Add to Wish List. Click on that link to add an item of interest to your Wish List.

You can review the full list of items on your Wish List at any time by following the Wish List link from your Account page.

Shopping:

How do I order items?
Once you have found the item you would like to purchase, click on the “Add To Cart” button. This will automatically add the item to your shopping cart. You can continue shopping and adding items to your cart until you are ready to complete your purchases by clicking on the “Cart” button on the top navigation bar on each page.
How can I check out?

Once you have reviewed the items in your shopping cart and clicked on the “Checkout Now” button, you will be required to enter your shipping address if you have not yet. Once you have completed this, you will be prompted to choose your shipping method and to enter your payment method to complete your order.

How can I track my order?

If you would like to review any order you have placed, click on the “Order History” link under the Account section (Once you have logged in, you can access this from the top navigation bar. Here you will be able to view the status of your order. If you have questions or require any changes on your order, please email us immediately at sales@meigray.com.

What is your return policy?

Satisfaction is guaranteed. Refunds, exchanges, or credits will be given as long as jerseys are returned within 7 days of delivery. NO EXCEPTIONS.

For pre-orders, deposits will be returned in full within 7 days if collectors decline to purchase jersey.

Shipping/insurance charges are not refundable unless an error has been made by NBA Game-Worn.

What are the payment options?

The MeiGray Group accepts Visa, MasterCard, American Express, Discover Card payments through our secure checkout.

What are the shipping options?

The following shipping methods and rates are available:

Continental US:
UPS Ground: $15.00
UPS 3 Day Select: $25.00
UPS 2nd Day Air: $30.00
UPS Next Day Air: $60.00
UPS Next Day Air A.M.: $65.00
Alaska/Hawaii:
UPS Ground: $25.00
Canada:
UPS Worldwide Expedited: $40.00
US Postal Service: $30.00
International:
US Postal Service: $60.00
US Worldwide Expedited: $60.00